Pullman Connect Associate
2 weeks ago
**Job Description**:
Conduct daily tasks to ensure that all calls to Pullman Connect are promptly answered and requests are followed through to the concerned department. Retrieve Guest feedback and communicate the same to Executives/Asst. Manager by performing follow up calls.
Ensure all calls are handled professionally and with care adhering to Pullman & Novotel’s policies and procedures.
Empowered to take quick decisions and action, and then communicate the correct information to the appropriate Department to provide Guest with answers and solutions.
Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor.
Build rapport as first point of contact with Guests and provide personalized service
Answer all incoming calls.
Records and channels guest request to appropriate departments using HotSOS
Performs follow‐up calls to guests concerned to ensure service facility defect has been rectified to satisfaction.
Makes operator assisted calls
Records guest’s messages
Ensures correct transmission and receipt of facsimile.
Work Experience
Desired 1 year experience in Associate role at an International Hotel Chain in telephones or Front Office operations.
Excellent communication skills, ability to interact and take initiative.
Goal oriented and reliable.
**Benefits**:
An opportunity to be with world’s preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor.
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