Reservation Executive

4 days ago

Delhi, India PULLMAN Full time

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS" **Job Description**: - ** JOB PURPOSE** - Plan the room reservations. - Ensure proper selling techniques and strategies are utilized to maximize room revenues. - Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency. - Any matter which may affect the interests of the hotel should be brought to the attention of the Management. - ** EXECUTIVE RESPONSIBILITIES & EMPOWERMENT** - Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates - ** KEY OPERATIONAL RESPONSIBILITIES** **Financial** - Identify optimal, cost effective use of the resources and educate the team on the same. - Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events. **Operational** - Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests. - Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability - Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies. - Ensure calculative overbooking. **Business plan /Analysis** - Assist in the development of occupancy forecasts for the annual budget. - Handle additional responsibilities as and when delegated by the Management. **Team Management** - Provide effective support to the team to enable them to provide effective and efficient services. - Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. **General Duty** - Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness - Ability to accept responsibility - Self-confidence, motivation, drive and tenacity **Qualifications**: Your experience and skills include: Guest focused personality is essential Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

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