Reservation Executive

2 days ago


Delhi Delhi, India Newstar Leisure Concept Pvt. Ltd. Full time

**Job Title: Reservations Executive**
- **Location**: New Delhi
- **Job Type**: Full-Time
- **Industry**: Hospitality / Travel / Tourism
- **Experience Level**: 1-3 years preferred

**About the Role**

We’re seeking a detail-oriented and customer-focused **Reservations Executive** to join our dynamic hospitality team. If you thrive in a fast-paced environment, love creating seamless guest experiences, and have a knack for managing bookings with precision—this role is for you.

**Key Responsibilities**
- **Guest Relations & Service**: Deliver exceptional customer service by responding to inquiries, resolving concerns, and ensuring a seamless booking experience.
- **Record Keeping**: Maintain up-to-date and accurate reservation records including guest profiles, booking details, rates, and payment status.
- **Payment Processing**: Manage secure payment transactions and ensure compliance with financial protocols.
- **Interdepartmental Coordination**: Collaborate with Sales, Marketing, and Front Office teams to ensure smooth operations and guest satisfaction.
- **Reservation Modifications**: Process cancellations, amendments, and special requests in line with company policies.
- **Up-selling & Cross-Selling**: Promote additional services, upgrades, and packages to enhance guest experience and maximize revenue.
- **Product Knowledge**: Stay informed about current offerings, seasonal promotions, room availability, and pricing strategies.
- **Issue Resolution**: Address and resolve booking-related complaints or discrepancies with professionalism and empathy.

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8377993385



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