Reservations Executive

2 days ago

Delhi Delhi, India PULLMAN Full time

Plan the room reservations.
- Ensure proper selling techniques and strategies are utilized to maximize room revenues.
- Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

**EXECUTIVE RESPONSIBILITIES & EMPOWERMENT**
- Liaises with Sales & Marketing team and Front Office Team and will be responsible for Reservation Associates

**KEY OPERATIONAL RESPONSIBILITIES**

**Financial**
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.

**Operational**
- Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
- Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
- Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
- Ensure calculative overbooking.

**Business plan /Analysis**
- Assist in the development of occupancy forecasts for the annual budget.
- Handle additional responsibilities as and when delegated by the Management.

**Team Management**
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

**General Duty**
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness
- Ability to accept responsibility
- Self-confidence, motivation, drive and tenacity

**Qualifications**
- Minimum 1 years of experience in same position
- Guest focused personality is essential
- Prior experience working with Opera or a related system experience is an asset
- Strong interpersonal and problem solving abilities
- Fluency in English, additional languages are a plus Point.

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