Reservation Associate

2 days ago

Delhi Delhi, India PULLMAN Full time

**Job Description** JOB PURPOSE**
- Maximize room bookings by delivering a pleasant and efficient reservations service.
- Ensure that reservations are dealt with effectively, while maximizing revenue.

**EXECUTIVE RESPONSIBILITIES & EMPOWERMENT**
- Liaises with Sales & Marketing Team and Front Office Team in day to day operations
- ** KEY OPERATIONAL RESPONSIBILITIES**

**Financial**
- Identify optimal, cost effective use of the resources and educate the team on the same.

**Operational**
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
- Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
- Responsible for ensuring that all reservation filing and correspondence is carried out daily.
- Perform all the duties that are common and any other duties assigned by the Reservations Manager/Asst Manager/Team Leader.

**Business plan /Analysis**
- Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events

**Team Management**
- Work with internal/external representatives from different functions for executing the reservations.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.

**General Duty**
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Be ready and responsible for any job, which may be assigned by the Management

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