Reservations Associate

5 days ago

New Delhi, India IHCL Full time

Job Responsibilities

**Job Descriptions
**Reservations Associate
**Reports to - **Revenue Manager

**Responsibilities:
- Answering an incoming reservation call, the voice should be well modulated pleasant and courteous
- When attending the reservation call check what type of reservation it is and have to proceed according to the nature of reservation as well as type of reservation respectively
- Check the availability of the room /the type of room / and confirm the reservation
- Try to up sell the higher category rooms
- Ensure if all the details are filled in the advance reservation form
- See that all amendments / cancellations are to be made in the amendments /cancellation forms without any mistakes
- When the reservation are made /read in completely the entire message understand and ascertain the request
- In return to confirm the reservation use the same method of confirmation
- To keep all sales office update on closed out / sold out dates and category of rooms periodically
- To ensure to reply to all requests
- All block booking reservations are to be directed to the sales executives as it requires a lot of follow up work
- In the absence of the sales executive all the details like company name and other details pertaining to the block reservations are to be sent to the sales department
- To sort out and attach all correspondence with respective advance reservation forms
- To print out arrival list giving appropriate command to the computer
- To check all bookings with advance reservation forms and correspondence respectively
- To inform follow up with other departments regarding special instructions / facilities
- Assist in implementing T.B.E.M processes.
- Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place
- Any other responsibilities assign to you from time to time

Job Requirements

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