Customer Support Executive

2 weeks ago


Chandigarh Chandigarh, India JPH IT Sol. Pvt. Ltd. Full time

**Key Responsibilities**:

- Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain customer records by updating account information.
- Identify and assess customers’ needs to achieve satisfaction.
- Collaborate with other departments to resolve complex customer issues.
- Follow communication procedures, guidelines, and policies.
- Ensure customer satisfaction and provide professional support.

**Requirements**:

- Proven experience in customer support or a similar role preferred.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving skills and ability to work under pressure.
- Ability to multi-task, prioritize, and manage time effectively.
- Basic knowledge of CRM systems is an advantage.
- Willing to work in the UK shift (12:30 PM to 10:30 PM IST).

**Additional Details**:

- **Working Days**: 5.5 days a week
- **Probation Period**: 3 months
- **Salary Increment**: Annual based on performance
- **Cab Facility**: Not provided
- **Overtime**: As per company policy

Pay: From ₹20,000.00 per month

Schedule:

- UK shift

Supplemental Pay:

- Overtime pay

Work Location: In person

**Speak with the employer**
+91 7814959356



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