Client Relationship Executive

1 week ago

Panchkula, India EPUB SOLUTIONS PRIVATE LIMITED Full time

**Job description**

**Profile Summary**

The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them.

**Key Roles and Responsibilities**
- Client Communication: Effectively manage communication with clients to understand their editorial requirements, address inquiries, and ensure client satisfaction.
- Relationship Maintenance: Cultivate and maintain positive relationships with clients to foster long-term partnerships and enhance the overall client experience.
- Database Management: Regularly update and maintain the client database, ensuring accurate and current information to facilitate seamless communication and efficient workflow.
- Timely Follow-ups: Implement a systematic follow-up process to ensure timely responses to client queries, submissions, and feedback, demonstrating a proactive approach to client needs.
- Negotiating with clients to secure the most attractive prices

**Knowledge Skills**
- Education: Master’s OR Any Related Feild.
- Experience: Fresher or Experience
- Knowledge of research publication industry.
- Excellent communication (written & verbal)
- Interpersonal and problem-solving skills
- Adaptive to challenging environment

**Job Types**: Full-time, Permanent

Pay: ₹19,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹19,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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