
Operations Executive
2 days ago
We are currently hiring an **Executive - Teacher Relationship & Operations** to join our team and be responsible for facilitating teacher relations and all daily operations benchmarks as required with the aim of building a positive and engaged performance environment.
**What You’ll Do**
- Building strong relationships with teachers that will be sustainable in the longer run.
- Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
- Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria.
- Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
- Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
- Address operational issues and concerns in a timely fashion.
- Managing Teacher Calendar & slot effectively so that the customer experience is intact.
- Evaluate & Priortize feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners.
**Job Types**: Full-time, Permanent
Pay: From ₹25,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Work from home
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Joining bonus
- Performance bonus
- Shift allowance
**Experience**:
- Operations: 1 year (required)
- total work: 1 year (required)
Work Location: In person
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