Virtual Assistant: Csr/dispatcher

17 hours ago

Remote, India Service Squad Full time

Join a US-based home service company as a virtual dispatcher/CSR agent responsible for managing and booking appointments. We're seeking an organized, dependable Virtual Assistant with outstanding customer service skills. In this role, you'll bridge the gap between our customers and operations, ensuring seamless communication and exceptional service. Fluent English with a US accent and excellent communication skills are essential. Your ability to project a US office presence is crucial. While we'll provide training for our software and phone system, English language proficiency is a prerequisite we won't train on. You must be available to work between 7 AM and 5 PM in the CST time zone US/Canada.

**Special Instructions**:
Before applying, take a moment to read this ad carefully. This role may only be suitable for some. Please ensure you're fit by answering all questions and submitting your resume. Only completed questionnaires will be accepted.

**Responsibilities**:
As a CSR/Dispatcher for our plumbing and HVAC service company, you'll be at the core of our operations, ensuring smooth communication and exceptional service delivery. Your role is pivotal in promptly assisting customers and efficiently dispatching field teams to address their needs. Here's what you'll be responsible for:
**Customer Interaction**:

- Attentively listen to customer concerns and gather essential information.
- Communicate clearly and warmly while understanding and addressing their needs.
- Provide solutions, offer information, and schedule service appointments as needed.

**Dispatch and Coordination**:

- Allocate service requests to technicians based on location, expertise, and availability using our field service software.
- Prioritize urgent situations and promptly dispatch the appropriate team member.
- Equip technicians with accurate customer details and job information for efficient service.
- Monitor job progress and update customers on estimated arrival times.

**Requirements**:

- Fluent American accent English is a must.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous customer service or dispatching experience is a bonus.

**Why Choose Us?**

Become part of a supportive team that values your contributions and provides growth opportunities. Enjoy the flexibility of remote work while genuinely impacting customer experiences.

*Note: This is a remote position.*

**Job Types**: Full-time, Regular / Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Please provide the city and state in which you reside.
- What salary do you expect as a full-time remote employee?
- Have you had any experience working in a call center?
- Have you ever worked with any US companies in the past?
- Which language do you speak natively?
- Would you be available to work between 7 AM and 5 PM in the CST time zone, specifically in US/Canada?

**Education**:

- Bachelor's (preferred)

**Experience**:

- work: 3 years (required)

**Language**:

- English (preferred)

Shift availability:

- Overnight Shift (preferred)
- Night Shift (preferred)

Work Location: Remote

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