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Chat Support Executive

2 weeks ago

Gurugram Haryana, India Waayslive Solution Full time

**Customer Interaction Management**:Actively engage with customers via live chat, promptly responding to inquiries and addressing concerns in a professional manner.
- **Issue Resolution**:Effectively diagnose and troubleshoot complex customer issues, providing accurate solutions and timely assistance.
- **Product Knowledge**:Demonstrate in-depth understanding of company products, services, policies, and procedures to answer customer questions accurately.
- **Sales Support**:Identify potential sales opportunities during chat interactions, providing relevant information and promoting cross-selling or upselling when appropriate.
- **Escalation Management**:Recognize situations requiring escalation to higher support tiers and seamlessly transfer customer interactions to appropriate teams.
- **Quality Assurance**:Adhere to established quality standards, ensuring customer interactions are professional, courteous, and compliant with company guidelines.
- **Data Management**:Accurately document customer interactions within the CRM system, maintaining detailed records of conversations and resolutions.

**Required Skills**:

- **Excellent Communication Skills**:Exceptional written and verbal communication abilities to clearly convey information and build rapport with customers.
- **Problem-Solving Skills**:Strong analytical skills to identify root causes of customer issues and develop effective solutions.
- **Customer Service Focus**:Demonstrated commitment to providing exceptional customer service, exceeding expectations and building customer loyalty.
- **Technical Proficiency**:Familiarity with live chat platforms, CRM systems, and other relevant software.
- **Multitasking Ability**:Capability to manage multiple chat conversations simultaneously while maintaining quality and attention to detail.
- **Adaptability**:Flexibility to handle diverse customer inquiries and adapt to changing situations.

Experience Requirements:

- Proven track record of successful performance in a live chat customer service role, preferably with experience in a similar industry.
- Demonstrated ability to handle complex customer inquiries and resolve issues effectively.
- Experience with knowledge base systems and utilizing internal tools to access customer information.
- Graduation is mandatory

Pay: ₹20,000.00 - ₹32,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8307839833