Chat Support Executive

7 days ago

Gurugram Haryana, India Waayslive Solution Full time

**Customer Interaction Management**:Actively engage with customers via live chat, promptly responding to inquiries and addressing concerns in a professional manner.
- **Issue Resolution**:Effectively diagnose and troubleshoot complex customer issues, providing accurate solutions and timely assistance.
- **Product Knowledge**:Demonstrate in-depth understanding of company products, services, policies, and procedures to answer customer questions accurately.
- **Sales Support**:Identify potential sales opportunities during chat interactions, providing relevant information and promoting cross-selling or upselling when appropriate.
- **Escalation Management**:Recognize situations requiring escalation to higher support tiers and seamlessly transfer customer interactions to appropriate teams.
- **Quality Assurance**:Adhere to established quality standards, ensuring customer interactions are professional, courteous, and compliant with company guidelines.
- **Data Management**:Accurately document customer interactions within the CRM system, maintaining detailed records of conversations and resolutions.

**Required Skills**:

- **Excellent Communication Skills**:Exceptional written and verbal communication abilities to clearly convey information and build rapport with customers.
- **Problem-Solving Skills**:Strong analytical skills to identify root causes of customer issues and develop effective solutions.
- **Customer Service Focus**:Demonstrated commitment to providing exceptional customer service, exceeding expectations and building customer loyalty.
- **Technical Proficiency**:Familiarity with live chat platforms, CRM systems, and other relevant software.
- **Multitasking Ability**:Capability to manage multiple chat conversations simultaneously while maintaining quality and attention to detail.
- **Adaptability**:Flexibility to handle diverse customer inquiries and adapt to changing situations.

Experience Requirements:

- Proven track record of successful performance in a live chat customer service role, preferably with experience in a similar industry.
- Demonstrated ability to handle complex customer inquiries and resolve issues effectively.
- Experience with knowledge base systems and utilizing internal tools to access customer information.
- Graduation is mandatory

Pay: ₹20,000.00 - ₹32,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8307839833

  • Chat Support Executive

    2 weeks ago

    Gurugram, Haryana, India Veg Ease Full time

    **Job Title**: Customer Support Executive - Chat (CRE) **Location**: Gurgaon **Salary**: ₹18,000 - ₹20,000 per month **Experience Required**: Minimum 6 months in chat-based customer support **Job Summary**: **Key Responsibilities**: - Handle incoming customer queries via live chat with professionalism and accuracy - Provide quick, clear, and effective...

  • Chat Support Executive

    1 week ago

    Gurugram, Haryana, India Veg Ease Full time

    **Job Title**: Customer Support Executive **Location**: Gurgaon **Salary**: ₹15,000 - ₹20,000 per month **Experience Required**: Minimum 1 year in chat-based customer support **Job Summary**: **Key Responsibilities**: - Handle incoming customer queries via live chat with professionalism and accuracy - Provide quick, clear, and effective responses to...

  • Chat Support Executive

    2 weeks ago

    Gurugram, Haryana, India Triple R Consulting Full time

    **Job Description: Chat Support Executive** **Position: Chat Support Executive** **Job Type: Full-Time (9 hours per day)** **Work Days: 6 Days a Week (Rotational Week Off)** **Shift: Rotational Shifts** **Responsibilities**: **Engage with customers over social media platforms to provide sales and operational support related to our products.** **Respond...

  • Chat Support Executive

    2 weeks ago

    Gurugram, Haryana, India AK Global Management Services Full time

    **Position Title**: Customer Service Chat Process Executive **Location**: Sector 49, Gurgaon **Job Type**: Full time, Permanent **Job Summary**: **Key Responsibilities**: - **Customer Support**: Handle customer queries via chat, offering real-time assistance and solutions to problems related to products, services, or account management. - **Issue...

  • Chat Support Executive

    1 week ago

    Gurugram, Haryana, India AK Global Management Services Full time

    **Position: - **Customer Support **Location**: Sector 49, Gurgaon **Employment Type**: Full-Time **Job Summary**: We are seeking a proactive and detail-oriented **Customer Support Executive** to handle customer inquiries through online chat platforms. The role requires providing timely, accurate, and friendly responses to customer questions,...

  • Chat Support Executive

    4 days ago

    Gurugram, Haryana, India Project X Placements Full time

    ROLES AND RESPONSIBILITIES - Provide exceptional customer service through chat support for ADT customers. - Respond promptly and professionally to customer inquiries and issues. - Address customer concerns, troubleshoot problems, and provide appropriate solutions. - Ensure accurate and detailed documentation of customer interactions. - Collaborate with team...

  • Chat Support Executive

    2 weeks ago

    Gurugram, Haryana, India Ebix Payment Services Pvt Ltd Full time

    Profile - Chat Support Executive Location - Gurgaon Salary - Upto 24k CTC Qualification - Undergraduate/Graduate Experience - 1-3 Year Skills - Excellent Communication Typing - 35WPM/90% Accuracy 5 days working 2 way Cab HR Mansi - 8447938652 Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Flexible schedule - Health insurance - Leave...

  • Chat Support Executive

    10 hours ago

    Gurugram, Haryana, India Career Crox Full time

    **Position: Zomato**Customer Support Executive - Blended Process **Salary: ₹30,000 In-hand | ₹34,000 CTC** **Experience Required: Minimum 6 Months in a Blended (Chat + Voice) Process** **Process Type: Blended - 70% Chat & 30% Calling** Location: Sector 18, Gurgaon Working Days: 6 Days Working Education: Undergraduate or...

  • Chat Support Executive

    5 days ago

    Gurugram, Haryana, India Hamari Awaaz Charitable Trust Full time

    Customer service: Responding to customer inquiries, addressing concerns, and troubleshooting issues - Documentation: Recording customer interactions and resolutions - Upselling: Cross-selling and upselling company products and services - Performance: Meeting performance metrics such as response time and customer satisfaction - Training: Keeping up with...

  • Chat Support Executive

    10 hours ago

    Gurugram, Haryana, India Bhilwara Infotechnology Ltd Full time

    **Job Process : Semi voice (Chat support).** **Experience** **:6 months + (We can also consider Freshers with excellent communication skill in English & Hindi)** **Shifts : Rotational 24/7 - No cab facilities** **even for night shifts** **6 Days working (Rotational 1 day week off)** **Qualification : Graduates and under graduates.** **Roles and...