Customer Service Advisor

21 hours ago

Erode, India SMAA Royal Enfield Service Dealership Full time

Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
- Maintains a professional appearance.

**Salary**: ₹9,000.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Erode, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

  • Service Advisor

    2 weeks ago

    Erode, Tamil Nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    About UsKaruna Ather is an authorized dealership for Ather Electric Vehicles, committed to delivering premium EV ownership experiences. We are looking for an energetic and customer-focused Service Advisor to join our team in Erode.Key Responsibilities:Greet customers and understand their service needs.Provide accurate job estimates, explain repair details,...

  • Automotive Service Advisor

    21 hours ago

    Erode, Tamil Nadu, India VR Suzuki Full time

    The Service Advisor in the Automobile Section serves as a primary point of contact for customers requiring maintenance, repairs, or other services for their vehicles. This role involves assessing customer needs, scheduling appointments, coordinating service tasks, and ensuring a smooth service experience. **Responsibilities**: - Customer interaction -...

  • Service Advisor

    1 week ago

    Erode, Tamil Nadu, India TVS MOBILITY PVT LTD Full time

    Automobile Service Advisor Required With Good Skills & Knowledge. **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month **Benefits**: - Leave encashment - Provident Fund Schedule: - Day shift Supplemental pay types: - Yearly bonus Ability to commute/relocate: - Erode, Tamil Nadu: Reliably commute or planning to relocate...

  • Service Advisor

    4 days ago

    Erode, India Boom Hr Solutions Full time

    Qua: Diploma or B.E in mechanical - Experience: Fresher can also apply - Salary: Starting 9k - Location: Erode - Greeting customers and directing them to available mechanics. - Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. - Using your knowledge of our products and services to sell or provide in-depth...

  • Assistant Service Manager

    2 days ago

    Erode, Tamil Nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Summary:We are seeking a motivated and detail-oriented Assistant Service Manager with a strong understanding of electric vehicles (EVs) to support daily operations of our EV service department. The ideal candidate will help manage customer service, workflow, and technician coordination to ensure a high level of efficiency and customer satisfaction.Key...

  • Service Technician

    4 days ago

    Erode, Tamil Nadu, India Suryabala Autos Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    As an authorized dealership for Ather Electric Vehicles, Karuna Ather is dedicated to delivering reliable service and a premium customer experience. We are currently seeking a skilled and enthusiastic Service Technician to join our service team in Erode. Key Responsibilities: - Perform maintenance, diagnostics, and repair of Ather electric scooters. - Carry...

  • Service Technician

    2 weeks ago

    Erode, Tamil Nadu, India SURYABALA AUTOS PRIVATE LIMITED Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    About UsKaruna Ather is an authorized dealership for Ather Electric Vehicles, dedicated to delivering reliable service and premium customer experience. We are looking for a skilled and enthusiastic Service Technician to strengthen our service team in Erode.Key Responsibilities:Perform maintenance, diagnostics, and repair of Ather electric scooters.Carry out...

  • Service Advisor and Floor Supervisor

    1 week ago

    Erode, India BOOM BUSINESS CONSULTING SOLUTIONS Full time

    Qualification : Diploma or Any degree Experience : Fresher or Experience Location : Erode - Greet customers when they arrive at the parts and service center and direct them to an available mechanic - Consult with mechanics about necessary repairs and possible alternatives to expensive work - Provide customers with in-depth information about available...

  • Customer Service

    1 week ago

    Erode, India Geojit Financial Services Ltd Full time

    1.Wealth creation for customer 2.Experiance in stock broking, mutual fund company, nbfc, banking, chit funds, gold chits, life insurance, gold ornament show rooms, land promoters, stock broking franchise, wealth creation company. **Salary**: From ₹20,000.00 per month **Benefits**: - Health insurance - Leave encashment - Life insurance - Paid sick...

  • Service Receptionist

    1 week ago

    Erode, Tamil Nadu, India VR Suzuki Full time

    **Service Billing**: - Prepare and generate accurate service bills for two-wheeler customers. - Verify spare parts and labor charges before billing. - Maintain records of daily service invoices. - Handle cash, card, and digital payments with proper accountability. - Support service advisors in billing-related queries. **Tele-calling**: - Call existing...