Service Advisor
3 days ago
**About Us**
Karuna Ather is an authorized dealership for **Ather Electric Vehicles**, committed to delivering premium EV ownership experiences. We are looking for an energetic and customer-focused **Service Advisor** to join our team in Erode.
**Key Responsibilities**:
- Greet customers and understand their service needs.
- Provide accurate job estimates, explain repair details, and get approvals.
- Coordinate between customers, technicians, and the parts department.
- Ensure timely completion of service jobs with quality standards.
- Handle customer complaints and provide effective resolutions.
- Maintain service records, prepare reports, and support workshop operations.
- Promote service packages and enhance customer retention.
**Requirements**:
- Diploma / Bachelor’s degree in Automobile / Mechanical (preferred).
- 2-4 years of experience as a **Service Advisor** in 2W / 4W / EV dealership.
- Strong technical knowledge of automobiles (EV knowledge is a plus).
- Excellent communication, customer handling, and problem-solving skills.
- Proficiency in MS Office and DMS/ERP systems.
**What We Offer**:
- Competitive salary and performance incentives.
- Training & career growth opportunities in the EV industry.
- Chance to work with one of the most advanced EV brands - Ather.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹16,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
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