Relationship Associate

6 days ago


PimpriChinchwad Maharashtra, India Exceptionaire Technologies PVT LTD. Full time

Participate in regular reviews of BAU service quality

Assist with complaint investigation and resolution when volumes require it

Develop a thorough working knowledge of TPA and become a referral SME

Interaction directly with clients in historic circumstances or complaint cases

Manage time sensitive queries - dealing cut offs

Work though and manage queue referrals from TPA in a timely manner

Trend analysis and feedback

Identify, act on and minimize risks within the business

Coordination, prioritization & briefing for related projects that will impact Servicing teams at the TPA

Considerate of colleagues

Liaison with other internal & external vendors GTI

Maintenance and development for Investor and Intermediaries corporate website FAQ

Be aware and adhere to TCF and Regulations

Adaptable with ability to multi-task

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹29,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)

Work Location: In person



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