Relationship Associate
6 days ago
Participate in regular reviews of BAU service quality
Assist with complaint investigation and resolution when volumes require it
Develop a thorough working knowledge of TPA and become a referral SME
Interaction directly with clients in historic circumstances or complaint cases
Manage time sensitive queries - dealing cut offs
Work though and manage queue referrals from TPA in a timely manner
Trend analysis and feedback
Identify, act on and minimize risks within the business
Coordination, prioritization & briefing for related projects that will impact Servicing teams at the TPA
Considerate of colleagues
Liaison with other internal & external vendors GTI
Maintenance and development for Investor and Intermediaries corporate website FAQ
Be aware and adhere to TCF and Regulations
Adaptable with ability to multi-task
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹26,000.00 - ₹29,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (required)
Work Location: In person
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