Customer Associate

**Providing Information**: Offering detailed information about products or services. - **Resolving Issues**: Addressing customer complaints and escalating issues to management when necessary. - **Processing Transactions**: Handling sales, payments, and refunds. - **Maintaining Records**: Updating customer information in the company’s database. -...

Greeting customers, answering questions, locating merchandise, and assisting with purchases. Stocking shelves, creating displays, and ensuring products are neatly organized and presented. Keeping the store clean and organized, and ensuring a safe shopping environment. Running registers, processing payments, and assisting customers with their purchases....

conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer...

Maintain strong customer relationships by responding professionally and appropriately to inquiries. Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer’s understanding of that information. Document all customer...

Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Document customer interactions when necessary, compiling documents and forwarding information to interested parties Explain simply and clearly in response...

Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and acceptance - Recommend new products...

Provide accurate information about products and services. - Resolve customer complaints and issues promptly and efficiently. - Process orders, returns, and exchanges. - Maintain detailed records of customer interactions and transactions. - Follow up with customers to ensure their issues are resolved. - Collaborate with other departments to improve customer...

**Resolving Complaints**: Address and resolve customer complaints efficiently. - **Record Keeping**: Maintain records of customer interactions, transactions, comments, and complaints. - **Communication**: Coordinate with internal departments to ensure customer needs are met. - **Product Knowledge**: Maintain a thorough understanding of the company’s...

Handling customer inquiries, complaints, and requests through various channels. Problem Solving: Identifying and resolving customer issues efficiently and effectively. Product/Service Knowledge: Demonstrating a good understanding of the company's products and services. Order Processing: Assisting with order placements, changes, and cancellations....

Handle incoming customer calls, emails, or chat queries professionally and efficiently.Provide accurate information about products, services, and company policies.Resolve customer complaints or issues promptly and courteously.Job Types: Full-time, Permanent, FresherPay: ₹21, ₹33,774.27 per monthBenefits:Provident FundLocation:Pimpri-Chinchwad,...