Customer Service Associate

Responding to Customer Inquiries: Answering questions about products, services, and processes via various channels. Problem Solving: Identifying the root cause of customer issues and finding solutions. Handling Complaints and Returns: Addressing customer concerns and resolving issues efficiently. Providing Product and Service Information: Offering detailed...

conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer...

conducting customer satisfaction surveys to understand what areas of the company's services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer...

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and...

Customer Support Associate (CSA). - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 6 days working. Should be flexible in 24*7 shifts. - Fresher can apply. - Graduate / Undergraduate. - Should have good communication skills. - Immediate Joiner **Job Types**:...

**Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

Attending customer service team meetings. - Continued learning of the company’s products. - Assisting customers with refunds or cancellations. - Completing administrative tasks. - Handling service issues. - Proactive questioning/asking for feedback from customers. - Committed, to meeting agreed deadlines with customers. **Job Types**: Full-time,...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Process: TMB-PSPLUS - Customer Service - Inbound Voice Process Job description Handling customer queries, Solving queries of customers through Voice Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Good English...

Responding to Inquiries: Customer Service Assistants must be adept at managing and responding to a wide range of questions and concerns from customers. They provide information about products, services, and company policies, ensuring that customers receive accurate and timely replies. ​ Resolving Issues: These professionals are problem-solvers who handle...