Reservations Associate

POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about...

Handling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...

Handling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...

**Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...

Job Summary:The Front Office Associate is the first point of contact for guests and visitors. The role involves handling guest check-ins/check-outs, managing reservations, providing information, and ensuring smooth operations at the front desk. The position requires excellent communication, customer service, and organizational skills.Key...

As a Front Office Associate you will be a key member of our hospitality team, responsible for ensuring smooth and efficient front office operations. The role is key to creating a positive first impression of the Hotel.Key Responsibilities:Greet guests warmly upon arrival and assist with check in /check out procedures.Handle room reservations, cancellations...

DESIGNATION: FRONT OFFICE ASSOCIATE EXPERIENCE: MINIMUM 1 YEAR LOCATION: KOCHI INDUSTRY: HOTEL - Assisting guests with check-in and check-out procedures. - Providing information about hotel facilities, services, and local attractions. - Handling guest inquiries, requests, and complaints in a professional and timely manner. - Making reservations and...

**Guest/Visitor Interaction**: - Greeting and welcoming guests and visitors in a professional and friendly manner. - Directing visitors to the appropriate person or department. - Answering phones, screening calls, and directing them to the correct individual or department. - Providing information about the company, its services, and local attractions. -...

**Position Summary** Represents the hotel to the guest throughout all stages of the guest's stay. Determinate's a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows...

Job duties (* denotes an “essential function”) - *Utilize appropriate logs and/or tracking software for all administrative support work - *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle - *Perform work in administrative support, including, but not limited to, answering phone lines, providing...