Front Office Associate

1 week ago


Kochi, India Copious Consult Private Limited Full time

DESIGNATION: FRONT OFFICE ASSOCIATE

EXPERIENCE: MINIMUM 1 YEAR

LOCATION: KOCHI

INDUSTRY: HOTEL
- Assisting guests with check-in and check-out procedures.
- Providing information about hotel facilities, services, and local attractions.
- Handling guest inquiries, requests, and complaints in a professional and timely manner.
- Making reservations and managing room allocations.
- Processing payments and maintaining accurate records.
- Coordinating with other hotel departments to ensure guest satisfaction.
- Assisting with the smooth operation of the front desk and lobby area.
- Maintaining a neat and organized front desk appearance.
- Ensuring the safety and security of guests by following hotel procedures.
- Displaying excellent communication and interpersonal skills.
- Possessing strong customer service orientation.
- Having a basic understanding of hotel operations and systems.
- Upholding the hotel's standards and policies.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Diploma (preferred)

**Experience**:

- FRONT OFFICE ASSOCIATE (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7356340333



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