Front Office Associate

1 week ago

Kochi Kerala, India Travancore court Full time

**Guest/Visitor Interaction**:

- Greeting and welcoming guests and visitors in a professional and friendly manner.
- Directing visitors to the appropriate person or department.
- Answering phones, screening calls, and directing them to the correct individual or department.
- Providing information about the company, its services, and local attractions.
- Handling guest check-ins and check-outs efficiently and accurately.
- Managing reservations and appointments.
- **Administrative Tasks**:

- Handling mail and packages, including sorting, distributing, and preparing outgoing mail.
- Maintaining a tidy and organized reception area.
- Managing office supplies and placing orders when needed.
- Assisting with administrative tasks such as data entry, filing, and document preparation.
- Maintaining accurate records and files.
- **Customer Service**:

- Addressing inquiries and concerns from guests and visitors.
- Resolving issues and providing solutions to guest requests.
- Ensuring a positive and helpful experience for all visitors.
- **Other Duties**:

- May assist with scheduling appointments and coordinating with other departments.
- May be involved in maintaining office security procedures.
- May be required to handle basic bookkeeping tasks.

Essential Skills:

- **Communication Skills**:Excellent verbal and written communication skills are crucial for interacting with guests and colleagues.
- **Customer Service Skills**:A positive attitude, patience, and the ability to handle difficult situations are essential.
- **Organizational Skills**:Being able to multitask, prioritize tasks, and maintain an organized workspace is important.
- **Technical Skills**:Proficiency in using computers, office software (like Microsoft Office), and phone systems is often required.
- **Problem-Solving Skills**:The ability to quickly assess and resolve issues that may arise is valuable.

Educational Background:

- A high school diploma or equivalent is generally required.

Front Office Associates play a vital role in creating a positive and efficient environment for both guests and employees.

Pay: From ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

Application Deadline: 18/08/2025
Expected Start Date: 25/08/2025

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