Reservations Associate
3 weeks ago
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or . equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
-
Reservations Associate
1 week ago
Kochi, Kerala, India Marriott International, Inc Full time**Additional Information** **Job Number**25176540 **Job Category**Reservations **Location**Four Points by Sheraton Kochi Infopark, Infopark Kochi Phase 1 Campus, Kochi, Kerala, India, 682042 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all reservation requests, changes, and cancellations received by phone, fax,...
-
Reservation Executive
1 week ago
Kochi, India Princy Travels Full time**Responsibilities**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making reservations for customers based on their various requirements and budgetary allowances. - Checking the availability of accommodation or transportation on the customers’ desired travel dates. - Helping plan travel itineraries by...
-
Reservation Associate
4 days ago
Ernakulam North, Kochi, Kerala, India Sidra Pristine Hotel & Portico Halls Full timeHandling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...
-
Reservation Associate
2 days ago
Ernakulam North, Kochi, Kerala, India Sidra Pristine Hotel & Portico Halls Full timeHandling and managing thereservation processes through various communication platforms. **Responsibilities**: - Handle inquiries and obtain correct information regarding details of reservation - Confirm and process reservation requests. - Ensure all information pertaining to reservations are properly taken and entered into the system - Keep up to date...
-
Front Office Associate
1 week ago
Kochi, India Copious Consult Private Limited Full timeDESIGNATION: FRONT OFFICE ASSOCIATE EXPERIENCE: MINIMUM 1 YEAR LOCATION: KOCHI INDUSTRY: HOTEL - Assisting guests with check-in and check-out procedures. - Providing information about hotel facilities, services, and local attractions. - Handling guest inquiries, requests, and complaints in a professional and timely manner. - Making reservations and...
-
Guest Services Associate
2 weeks ago
India, Cochin / Kochi / Ernakulam RECCAA CLUB Full timeJob Description Company Description Reccaa Club is a destination for families of all ages to relax and rejuvenate. The club offers an array of amenities including ample car parking, a swimming pool with a kids pool, a party lawn, an indoor badminton court, a children's play area, a multi-cuisine restaurant and bar, and superior rooms. With its focus on...
-
Front Office Associate
4 days ago
Kakkanad, Kochi, Kerala, India PARK RESIDENCY Full time ₹ 1,44,000 - ₹ 2,04,000 per yearAs a Front Office Associate you will be a key member of our hospitality team, responsible for ensuring smooth and efficient front office operations. The role is key to creating a positive first impression of the Hotel.Key Responsibilities:Greet guests warmly upon arrival and assist with check in /check out procedures.Handle room reservations, cancellations...
-
Front Office Associate- Male
8 hours ago
Kochi, India Zoot Stay Full timeResponsibilities - Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about...
-
Guest Service Associate
2 weeks ago
Kochi, India Marriott International, Inc Full time**Job Number** 24029899 **Job Category** Rooms & Guest Services Operations **Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning room,...
-
Air Ticketing
2 weeks ago
Kochi, India Millennium Global Service Full timeWe are Hiring for Air Ticketing / Ground Staff / Cabin Crew / Customer Service Associate for Leading Airlines @ Cochin - I Airport for Both Males and Females (Only Freshers ) Job Responsibility when you work at the airport Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline...