Guest Services Associate

7 hours ago


India Cochin Kochi Ernakulam RECCAA CLUB Full time

Job Description Company Description Reccaa Club is a destination for families of all ages to relax and rejuvenate. The club offers an array of amenities including ample car parking, a swimming pool with a kids pool, a party lawn, an indoor badminton court, a children's play area, a multi-cuisine restaurant and bar, and superior rooms. With its focus on providing a welcoming and vibrant atmosphere, Reccaa Club serves as a perfect place for leisure and recreation. Located in Kochi, the club aims to bring people together in a serene and enjoyable environment. Role Description This is a full-time on-site role for a Guest Services Associate at Reccaa Club in Kochi. Responsibilities include assisting guests with their inquiries and requests, ensuring exceptional customer service, managing reservations, and addressing guest concerns in a professional and friendly manner. The role requires maintaining effective communication with team members to deliver a seamless guest experience, ensuring a welcoming and positive environment for all club visitors. Qualifications - Proficiency in Guest Services and handling guest-related inquiries - Strong Customer Service skills to provide a welcoming and pleasant experience - Experience with Reservations processes and systems - Excellent Communication skills to interact effectively with guests and team members - Problem-solving abilities and a team-oriented attitude - Ability to work in a fast-paced, customer-focused environment - Previous experience in the hospitality or service industry is a plus - Proficiency in English required; knowledge of local languages is an advantage



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