Customer Relationship Executive

5 days ago

Paldi Ahmedabad Gujarat, India Restoknee Healthcare Private Limited Full time

Note: Read JD Before Applying
-----------------------------
- **Job Title**: Customer Relationship Executive (Inbound & Outbound)

**Company**: Restoknee Orthopedic Hospital

**Location**: Paldi, Ahmedabad

**Working Hours**: 10:00 AM to 7:30 PM

**Salary**: 18,000++ (with performance-based incentives)

**Job Overview**

**Key Responsibilities**
- **Lead Management & Conversion**: Effectively manage inbound and outbound patient leads, ensuring prompt follow-ups, accurate documentation, and consistent conversion through the CRM.
- **Customer Relationship Management**: Establish and nurture positive relationships with patients by delivering high-quality service, addressing inquiries, and guiding them through available healthcare services.
- **Outbound Engagement**: Conduct proactive outreach to potential patients, maintain professionalism, and inform them of healthcare offerings to encourage patient engagement.
- **Patient Support & Retention**: Offer post-treatment support, collect feedback, and ensure high patient satisfaction, aiming to strengthen patient loyalty.
- **Data Management & Reporting**: Regularly update patient records in the CRM, manage patient information in Microsoft Excel, and generate reports to track engagement and conversion.

**Skills and Qualifications**

**Primary Skills Required**:

- **Microsoft Excel (Medium Proficiency)**: Comfortable with data sorting, filtering, and report generation.
- **CRM Management (High Proficiency)**: Experienced in tracking leads, documenting interactions, and maintaining accurate CRM records.
- **Communication Skills (High Proficiency)**: Strong verbal and written communication skills essential for effective patient engagement.
- **AI & Excel Familiarity**: Basic experience with tools like ChatGPT and Microsoft Excel for handling communication and data management tasks.
- **Industry Background**: Prior experience in BPO/KPO or call center roles focused on outbound patient or client communication is essential.

**Experience and Education Requirements**:

- **3-4 years of experience** in customer relationship or lead management, preferably in a healthcare or hospital setting.
- **Healthcare Experience**: Prior experience working in a hospital or medical setting is advantageous.
- **Incentives**: Eligible for performance-based incentives aligned with lead conversion and patient satisfaction targets.

**Application Process**

If you have a proven track record in patient relationship management and are passionate about delivering high-quality service in a healthcare setting, we encourage you to apply. Please submit your resume along with a brief cover letter explaining your suitability for the role.

**Restoknee Orthopedic Hospital** is an equal-opportunity employer, dedicated to improving patient experiences through compassionate and professional support.

Pay: ₹12,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

Expected Start Date: 30/11/2024

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