Customer Success Executive

2 weeks ago

Mohali, India Suffescom Solutions Pvt. Ltd Full time

**Job Brief**:
We are looking for a technically savvy Customer support executive who possesses a strong drive for results. Duties for the customer support executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and minimising churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

**Responsibilities**:

- Review customer queries and concerns and seek to improve all aspects of the customer experience with the company.
- Will be responsible for cross selling and Up selling as per the client's needs.
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Look at customer performance data on a daily basis and communicate areas of opportunity.
- Ensure retention and satisfaction of all assigned clients
- Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using the Company platform.
- Ensure customer satisfaction. Identify any potential issues proactively before the customer reports them.

**Requirements**:

- Excellent written and verbal communication skills.
- Demonstrated ability to increase customer satisfaction
- Willingness to work in the US time zone is a must.
- Experience in a prior customer success or customer support role is a must.
- Must have good troubleshooting skills.
- Experience in dealing directly with International customers will be an advantage.

**Benefits**:

- On time salary
- Inter
- Tech work
- Skill up-gradation training's
- Soft skills training's
- Rewards and recognition's
- weekly de-stressing activities

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Provident Fund

Schedule:

- Evening shift
- Flexible shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 7580081322

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