Client Support Executive

6 days ago


Begumpet Hyderabad Telangana, India pranathi software services pvt.ltd Full time

**Greetings from Pranathi Software Services Pvt Ltd**

**We have vacancies for Technical Support Executive (SaaS Products) position in our organization.**

**Experience: 1+ years**

**Location: Hyderabad/ Begumpet**

**Shift timings: 12pm to 9pm (WFO)**

**Position Overview**:
**Qualifications & Skills**:

- **Experience**:

- 1-3 years of experience in technical support, particularly in HRMS, Payroll, SaaS, or enterprise software.
- Experience in troubleshooting, software installations, and configuration.
- **Technical Proficiency**:

- Strong understanding of HRMS & Payroll software functionalities, including payroll processing, HR workflows, and employee management.
- Familiarity with databases (SQL, etc.), API integrations, and system configurations.
- **Communication & Problem-Solving Skills**:

- Excellent verbal and written communication skills to explain technical concepts in a clear and concise manner.
- Strong problem-solving abilities to diagnose issues and provide practical, effective solutions.
- **Customer-Oriented Approach**:

- A passion for delivering excellent customer service and maintaining high levels of customer satisfaction.
- Patience and empathy to assist clients with varying levels of technical knowledge.
- **Presentation Skills**:

- Ability to deliver clear product demonstrations, training sessions, and webinars to clients.
- Ability to adapt communication style to meet the needs of clients, whether technical or non-technical.
- **Attention to Detail**:

- Keen eye for identifying issues, documentation, and tracking customer feedback to ensure comprehensive resolution.
- **Adaptability & Continuous Learning**:

- Ability to quickly learn new software features and adapt to changing technologies.
- Willingness to learn and develop skills in the HRMS and Payroll software domain.
- **Education**:

- A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Work Location: In person



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