Client Support

2 weeks ago

Hyderabad Jubilee Ho Hyderabad Telangana, India 3G HR SERVICES Full time

**Greetings from 3G HR Services** We're Hiring for **"Client Support Executive"** **Industry Preferred : FMCG, Hotels, Restaurant, Catering** Qualification **:Any Graduate** Experience **:1.0 Years (FMCG)** Salary **:Up to 30K** Location **:Sainikpuri, hyderabad** **6Days Working, Day Shifts** **Timings - 10:30AM to 7:00PM** **Key Responsibilities**: **1. Talk to Clients**: - Speak politely and clearly with our businesses (restaurants, catering services, etc.). - Collect required details for onboarding processes. - Follow up regularly to get missing details. **2. Help New Clients Get Started**: - Create their business account in our system. - Help set up payment gateways (like Razorpay) and menu integration (like Petpooja). - Support in menu updates if needed. **3. Support Existing Clients**: - Call clients who are already using our system to check if everything is going well. - If they are only using a few features, explain how they can use the rest of the features to get more benefits. **4. Testing & Reporting Issues**: - Try out new features in our system and check if everything is working. - If something is not working, write down the problem clearly and share it with our technical team. **5. Organizing & Documentation**: - Keep simple records in Excel or Google Sheets. - Maintain checklists for each client’s onboarding and support. - Write easy-to-read notes/documentation/sheets on client statuses. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month

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