Backend Support Executive

6 days ago

Hyderabad Telangana, India Vaave Full time

**Responsibilities**:

- Support internal teams by managing backend tasks based on client requirements and requests.
- Work closely with the Onboarding / Client Success team to understand the deliverables expected by the client.
- Coordinate with technical teams or relevant departments to ensure tasks are completed as per the defined scope and timelines.
- Maintain and update internal trackers, task management systems, and reports related to client projects.
- Review data and documents shared by clients and ensure accurate processing or uploading.
- Perform quality checks on completed backend tasks to ensure error-free execution.
- Proactively escalate delays, dependencies, or issues to relevant stakeholders.
- Provide regular updates to the internal team about the progress of assigned backend work.
- Document standard operating procedures and key learnings for repeatable backend processes.
- Contribute to process improvement initiatives by identifying recurring patterns or challenges.

**Key Skills/Activities**:

- 0-1 years of experience in backend operations, client support, or a similar role.
- Familiar with tools such as Canva, Excel, HTML, SQL, Google Sheets, and Photoshop.
- Strong multitasking skills with the ability to manage multiple priorities under tight deadlines.
- Excellent attention to detail and time management abilities.
- Understanding of SaaS-based platforms and their client-facing functionalities.
- Ability to comprehend client requirements, identify gaps, and deliver effective solutions.
- Strong communication skills with a proven ability to coordinate across internal teams.
- Proactive in providing timely updates and aligning with cross-functional stakeholders.
- Quick learner with the ability to adapt to new systems, tools, and operational processes.

**Expectations**:

- Work in a fast-paced, collaborative environment that encourages continuous learning and problem-solving.
- Requires regular coordination and communication with cross-functional internal teams to ensure seamless execution.
- May involve occasional extended hours based on client priorities and project deadlines.

**Experience**:
0-1 years

**Remuneration**:
INR 2.4 LPA - INR 3.0 LPA

**Location**:
Hyderabad (In Office Only)

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