L1/L2 Technical Support

1 week ago

Bengaluru Hyderabad, India MNC Client Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DETAILS:

Job Title: Client Experience Specialist (Technical Support)

Locations: Hyderabad and Bangalore

Client: MNC Client

Experience Range: 3 to 4 years

Required Skills: Client Handling, L2 support, Mac operating, Audio and Video conferencing

Job Description:

  • Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware

  • Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting.

  • Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed.

  • Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting.

  • Ability to diagnose and resolve hardware and software issues across a range of devices.

  • Basic understanding of IT security and confidentiality best practices in a client-facing environment.

  • Strong documentation skills for recording technical procedures and solutions.

  • Experience working on ticketing tools such as ServiceNow is essential.

  • Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus.

Qualifications

  • Bachelors degree (BE/B.Tech)/Engineering graduates

  • 3-4 years of experience in technology and end-user support, or a similar technology support role.

  • Prior experience in a customer-facing or client service environment is highly preferred.

  • Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels.

  • Ability to work effectively under pressure and manage multiple priorities.

  • High level of professionalism, discretion, and commitment to maintaining confidentiality.

  • Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.

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