Chat Support Executive

1 week ago

Santacruz West Mumbai Maharashtra, India KALKI fashion Full time

We are seeking enthusiastic and results-driven Online Chat Sales Agents to join our dynamic sales team. If you have a passion for fashion, excellent communication skills, and the ability to deliver outstanding customer service, we would love to hear from you

Key Responsibilities

Engage with customers via live chat to assist with inquiries, product selection, and online purchases.

Build a rapport with customers to understand their needs and recommend suitable products.

Manage multiple chat sessions simultaneously while maintaining a high level of accuracy and professionalism.

Proactively follow up on leads to convert inquiries into sales.

Address customer concerns and resolve issues promptly to ensure satisfaction.

Collaborate with the team to meet and exceed individual and team sales targets.

Accurately update customer details and order information in the CRM system (Kapture).

Stay updated on the latest fashion trends and Kalki Fashion's product offerings to provide informed recommendations.

Key Requirements

Experience: Previous experience in online chat, sales, or customer service (preferred).

Communication Skills: Strong written communication with impeccable grammar and spelling.

Tech-Savvy: Proficiency in chat platforms, CRM systems, and basic computer skills.

Sales-Driven: Ability to upsell, cross-sell, and close sales effectively.

Multitasking: Capable of handling multiple chats simultaneously without compromising quality.

Availability: Flexible to work in shifts, including weekends and holidays, as needed.

Team Player: Willing to collaborate with team members to achieve collective goals.

Education: Minimum qualification of a high school diploma; a degree in sales, marketing, or related fields is a plus.

What We Offer

Competitive salary with performance-based incentives.

Opportunity to work with a leading fashion brand.

Training and professional development to enhance your skills.

A supportive and collaborative work environment.

Career growth opportunities within the company.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 8655850805

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