Back Office Executive

2 days ago

Changodar Ahmedabad Gujarat, India Techno Aspire Service Full time

Organisation is leading EOT Crane, Hydraulic and Weightbridge Manufacturing Indsutry Located at Changodar, Ahmedabad.

Required Education: Any Graduate with min 3 to 5 Years Experience as Back Office Executvie Profile in Any Capital Goods Industry.

**Key Responsibilities:Sales Coordination**:

- Prepare and issue quotations, proforma invoices, and technical proposals as per customer requirements.
- Coordinate with the design and engineering teams for drawing approvals and technical queries.
- Track sales inquiries, follow up with customers, and maintain inquiry status reports.
- Maintain and update CRM / customer database regularly.

**Order Processing & Documentation**:

- Process sales orders and coordinate internal approvals for production and dispatch.
- Handle documentation for orders including purchase orders, order acknowledgments, delivery challans, and invoices.
- Ensure timely communication with clients regarding order status, dispatch schedules, and any delays.

**Customer Service**:

- Act as a point of contact between the customer and internal teams.
- Address basic technical and commercial customer queries or escalate them as needed.
- Ensure smooth after-sales support coordination including warranty or service follow-ups.

**Back Office Support**:

- Maintain proper filing and documentation of sales and client communication records.
- Prepare MIS reports, sales performance trackers, and monthly summaries for management.
- Assist in preparing tenders, compliance documents, and vendor registrations.

**Key Skills & Requirements**:

- Bachelor’s degree in Business Administration, Mechanical Engineering, or related field.
- 2-5 years of experience in sales coordination or back-office support, preferably in heavy machinery or manufacturing.
- Understanding of mechanical products (preferably cranes or material handling equipment).
- Proficiency in MS Office (Word, Excel, Outlook); ERP knowledge is an added advantage.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.

**Preferred Qualifications**:

- Experience in dealing with EPC contractors, government tenders, or industrial clients.
- Exposure to ISO documentation and compliance procedures.
- Working knowledge of CAD drawings is a plus (for coordination only, not design work).

**Work Environment**:

- Office-based role with coordination across departments such as Design, Production, Purchase, and Logistics.
- May occasionally require visits to client sites or exhibitions.

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**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Back Office Executive in Any Capital Goods Industry: 4 years (preferred)
- Sales Coordinator Profile in Machine manu. Industry: 4 years (preferred)

Work Location: In person

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