Back Office Executive

5 days ago

Changodar Ahmedabad Gujarat, India Techno Aspire Service Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Organisation is leading EOT Crane, Hydraulic and Weightbridge Manufacturing Indsutry Located at Changodar, Ahmedabad.

Required Education: Any Graduate with min 3 to 5 Years Experience as Back Office Executvie Profile in Any Capital Goods Industry.

Job Description :

Key Responsibilities:Sales Coordination:

  • Prepare and issue quotations, proforma invoices, and technical proposals as per customer requirements.
  • Coordinate with the design and engineering teams for drawing approvals and technical queries.
  • Track sales inquiries, follow up with customers, and maintain inquiry status reports.
  • Maintain and update CRM / customer database regularly.

Order Processing & Documentation:

  • Process sales orders and coordinate internal approvals for production and dispatch.
  • Handle documentation for orders including purchase orders, order acknowledgments, delivery challans, and invoices.
  • Ensure timely communication with clients regarding order status, dispatch schedules, and any delays.

Customer Service:

  • Act as a point of contact between the customer and internal teams.
  • Address basic technical and commercial customer queries or escalate them as needed.
  • Ensure smooth after-sales support coordination including warranty or service follow-ups.

Back Office Support:

  • Maintain proper filing and documentation of sales and client communication records.
  • Prepare MIS reports, sales performance trackers, and monthly summaries for management.
  • Assist in preparing tenders, compliance documents, and vendor registrations.

Key Skills & Requirements:

  • Bachelor's degree in Business Administration, Mechanical Engineering, or related field.
  • 2–5 years of experience in sales coordination or back-office support, preferably in heavy machinery or manufacturing.
  • Understanding of mechanical products (preferably cranes or material handling equipment).
  • Proficiency in MS Office (Word, Excel, Outlook); ERP knowledge is an added advantage.
  • Strong written and verbal communication skills.
  • Excellent organizational and multitasking abilities.

Preferred Qualifications:

  • Experience in dealing with EPC contractors, government tenders, or industrial clients.
  • Exposure to ISO documentation and compliance procedures.
  • Working knowledge of CAD drawings is a plus (for coordination only, not design work).

Work Environment:

  • Office-based role with coordination across departments such as Design, Production, Purchase, and Logistics.
  • May occasionally require visits to client sites or exhibitions.

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Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Back Office Executive in Any Capital Goods Industry: 3 years (Required)
  • Sales Coordinator Profile in Machine manu. Industry: 3 years (Required)

Work Location: In person

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