People Success

**Who are we?**

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised **$140 million** to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

**About the Role**

We’re on the lookout for a People Success Expert who can lead with data, think strategically, and take ownership of the entire employee experience. If you’re passionate about making HR proactive—not just reactive—and have experience building people analytics, compliance, and benefits strategy at scale, you’ll thrive in this role.

This role is ideal for someone who’s worked in a high-growth SaaS or tech environment, knows how to drive HR strategy with autonomy, and is ready to make a global impact from our Bangalore HQ.

**What will you get to do?**
- Employee life Cycle (Onboarding till offboarding): Assist in the onboarding process of new hires, ensuring a smooth and welcoming experience. Conduct orientation sessions, ensure documentation and provide necessary information to help them integrate into the company culture.
- Global Benefits Administration: Support managing employee benefits programs, including health insurance plans, retirement plans, and other perks. Responsibilities include engaging at multiple levels to promote awareness, understanding, and proactive compliance efforts.
- Global HR Compliance: Support the HR team in maintaining statutory compliance requirements in line with the country-specific labour laws and policies. Assist with employee record management and documentation.
- Employee Support & HR Projects: Act as the first point of contact for HR-related inquiries and participate in HR projects focused on improving operational efficiency and employee satisfaction.
- HR Reporting & Analytics: Collect and analyze HR data to create reports that drive data-based decision-making and improve HR strategies.

Help us shape the future of work at Whatfix

We’re on the lookout for a People Success Expert who can lead with data, think strategically, and take ownership of the entire employee experience. If you’re passionate about making HR proactive—not just reactive—and have experience building people analytics, compliance, and benefits strategy at scale, you’ll thrive in this role.
- This role is ideal for someone who’s worked in a high-growth SaaS or tech environment, knows how to drive HR strategy with autonomy, and is ready to make a global impact from our Bangalore HQ.
- Drive End-to-End HR Operations: Manage the complete employee life cycle—from onboarding to offboarding—including orientation sessions, documentation (contracts, BGVs, NDAs, HR letters), and smooth team integration for new hires.
- Ensure Global HR Compliance: Oversee statutory compliance with country-specific labor laws, lead HR audits, and design localized compliance policies and training for regional teams.
- Own and Administer Global Benefits: Act as the go-to expert for global benefits programs. Manage vendor relationships, ensure compliance and fairness, and promote employee awareness across regions.
- Simplify and Automate HR Processes: Streamline documentation workflows and automate repetitive operational tasks to enhance efficiency and free up bandwidth for strategic work.
- Provide Employee Support & Lead HR Projects: Serve as the first point of contact for employee queries and contribute to HR projects that improve employee satisfaction and operational excellence.
- Continuously Enhance Onboarding Journeys: Regularly review and refine onboarding processes to maintain alignment with company culture and evolving expectations.
- Support HR Reporting: Maintain accurate HR records and generate essential reports to aid compliance tracking and basic decision-making.
- Contribute to People Insights: Identify basic patterns in engagement and performance to support strategic discussions