Hotel Receptionist
3 days ago
**Key Responsibilities**:
- **Guest Reception & Check-in/Check-out**:
- Greet guests warmly and professionally upon arrival.
- Check-in guests, ensuring the completion of required paperwork and assignment of rooms.
- Process guest check-outs, ensure billing is accurate, and handle payment transactions.
- Assist with early check-ins or late check-outs when possible.
- **Guest Services & Communication**:
- Respond promptly to guests' inquiries, requests, and complaints.
- Provide information about hotel services, local attractions, and amenities.
- Maintain a friendly, helpful, and positive demeanor when interacting with guests.
- **Reservations & Front Desk Management**:
- Ensure accurate record-keeping for bookings and cancellations.
- Assist with room assignments and maintain up-to-date guest information.
- **Billing & Cash Handling**:
- Manage guest accounts, process payments, and issue receipts.
- Handle cash, credit, and debit card transactions in accordance with hotel policy.
- **Administrative Support**:
- Maintain and organize guest records and key information.
- Coordinate with housekeeping and other departments to ensure room readiness and guest satisfaction.
- Complete necessary paperwork and shift reports.
- **Problem Resolution**:
- Resolve guest complaints and issues efficiently and professionally.
- Maintain a calm and pleasant demeanor when addressing difficult situations.
- **Health & Safety Compliance**:
- Ensure the hotel complies with health and safety regulations.
- Adhere to the hotel’s security policies, including guest confidentiality.
**Job Types**: Full-time, Permanent, Fresher
Pay: Up to ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Hotel: 1 year (required)
- Receptionist: 1 year (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
- Overnight Shift (required)
Work Location: In person
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