Hotel Receptionist
2 days ago
**Key Responsibilities**:
- **Guest Check-in and Check-out**: Greet guests with a warm welcome upon arrival, manage the check-in process, and ensure smooth and efficient check-out procedures.
- **Guest Assistance**: Provide guests with hotel information, assist with special requests (e.g., room upgrades, transportation, restaurant reservations), and resolve any issues that arise during their stay.
- **Payment Processing**: Accurately handle cash, credit card, and other payment transactions. Issue invoices and process payments at check-out.
- **Guest Services**: Provide information on local attractions, dining options, and hotel amenities to ensure guests have a positive experience. Arrange transportation, tours, or other services for guests as needed.
- **Record Keeping**: Maintain accurate records of guest stays, reservations, and special requests. Ensure that all guest details are updated in the hotel’s system.
- **Problem Resolution**: Address and resolve guest complaints or concerns in a professional and efficient manner, escalating to management when necessary.
- **Coordination with Other Departments**: Communicate guest preferences and any special requirements to housekeeping, maintenance, or other hotel departments to ensure a seamless guest experience.
- **Maintain Lobby Area**: Ensure the front desk area is neat, organized, and welcoming at all times.
- **Security**: Ensure guest safety and security by following hotel procedures, such as verifying guest identification and ensuring only authorized persons enter restricted areas.
**Job Types**: Full-time, Permanent
Pay: Up to ₹18,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Receptionist: 1 year (required)
- Hotel: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location: In person
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