Front Desk Receptionist
23 hours ago
**Key Responsibilities**:
- **Guest Check-In & Check-Out**:
- Greet guests upon arrival, ensuring a welcoming and positive first impression.
- Efficiently manage the check-in and check-out process using the hotel’s reservation system.
- Verify guest identity and reservation details, assign rooms, and provide necessary information.
- **Customer Service**:
- Assist guests with special requests, such as room amenities, restaurant reservations, transportation, and local information.
- Address guest inquiries and concerns promptly, ensuring high guest satisfaction.
- **Reservations & Payments**:
- Process payments, issue receipts, and manage guest accounts.
- Update and manage reservations using the hotel management system.
- **Front Desk Operations**:
- Maintain a clean, organized, and professional front desk area.
- Monitor room availability and coordinate with housekeeping and maintenance departments.
- Ensure the proper handling of guest luggage, requests for room upgrades, and other special requirements.
- **Administrative Support**:
- Maintain guest records and ensure confidentiality of personal information.
- Process check-out bills, ensure accurate charges, and assist with billing issues.
- Assist with administrative tasks, including filing, managing supplies, and coordinating guest services.
- **Safety & Security**:
- Monitor and ensure the safety and security of the hotel and its guests.
- Follow emergency procedures and report any security concerns to the management team.
**Job Types**: Full-time, Permanent
Pay: Up to ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
**Experience**:
- Receptionist: 1 year (required)
Shift availability:
- Night Shift (required)
- Day Shift (required)
Work Location: In person
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