Front Desk Receptionist

2 days ago

Thane, India Rise Network Full time

We are seeking a friendly and organized individual to join our physiotherapy clinic as a Part-Time Receptionist. As the first point of contact for our clinic, the receptionist plays a crucial role in providing excellent customer service and ensuring the smooth operation of daily activities. This is a part-time position with working hours from 9:00 pm to 4:00 pm.

**Responsibilities**:

- **Front Desk Management**:

- Greet and welcome patients, visitors, and staff in a professional and courteous manner.
- Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel.
- Manage patient check-ins and check-outs efficiently.
- **Appointment Scheduling**:

- Schedule and confirm appointments for physiotherapy sessions.
- Coordinate with physiotherapists to ensure accurate scheduling and minimize downtime.
- **Patient Coordination**:

- Collect and update patient information, including contact details and insurance information.
- Provide necessary forms and paperwork to patients, ensuring completion and accuracy.
- **Administrative Support**:

- Assist in maintaining organized patient records and filing systems.
- Handle billing and payment transactions, and coordinate with the billing department as needed.
- **Communication**:

- Communicate effectively with patients, physiotherapists, and other clinic staff to ensure a seamless patient experience.
- Relay important information and updates to relevant parties promptly.
- **Maintain Clean and Tidy Reception Area**:

- Ensure the reception area is clean, organized, and presentable.
- Restock brochures and informational materials as needed.
- **Adherence to Clinic Policies**:

- Uphold and enforce clinic policies and procedures.
- Maintain confidentiality of patient information and adhere to privacy regulations.

Qualifications:

- High school diploma or equivalent.
- Previous experience in a receptionist or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Proficient in basic computer skills and familiarity with scheduling software.
- Ability to multitask and handle a fast-paced environment.
- Knowledge of medical terminology or experience in a healthcare setting is a plus.

**Job Type**: Part-time

Pay: ₹5,000.00 - ₹7,000.00 per month

Expected hours: 30 per week

Schedule:

- Morning shift

Work Location: In person

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