CRM Executive

5 days ago

Saket Delhi Delhi, India Pllum Legno Pvt Ltd Full time

**Responsibilities**:

- Act as a single point of contact for customers (dealers, distributors, architects, and international clients).
- Build strong customer relationships by responding promptly to queries and ensuring timely communication.
- Handle order tracking, shipment updates, and after-sales support.
- Manage feedback, complaints, and ensure timely resolution with internal teams.
- Coordinate with production, dispatch, and logistics teams for timely order fulfillment.
- Maintain and track order status from confirmation to delivery and documentation.
- Ensure adherence to agreed delivery timelines and service-level commitments.
- Manage sample dispatches, product catalogues, and technical specifications requests.
- Assist with documentation like commercial invoices, packing lists, Bill of Lading, COO, etc.
- Coordinate with CHA (Customs House Agents), freight forwarders, and export team.
- Track container shipments and keep customers informed.
- Maintain accurate customer databases in CRM software (e.g., Zoho, Salesforce, or ERP).
- Generate reports on customer activity, sales pipeline, order delays, and service issues.
- Monitor customer satisfaction metrics and prepare performance dashboards.

**Education Qualification**
- Bachelor’s Degree in Business, Commerce, or related field (MBA preferred).
- 2-6 years of experience in customer relationship/client servicing, preferably in **laminates/plywood/wood products** industry.
- Exposure to **international trade and export documentation**.
- Proficiency in MS Office (Excel, Word), CRM tools, and ERP systems.
- Strong written and verbal communication skills in English (Hindi and regional languages are a plus).
- High attention to detail, multitasking ability, and a customer-centric attitude.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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