Customer Support Executive

4 days ago

Mohali, India DesignersX Full time

Customer Support Executive-Females

**Responsibilities**
- Understanding the products and services provided by the company.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.

**Requirements**:

- Bachelor’s degree in Business Administration or a related field.
- 1 years of experience working as a Customer Support Executive.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- Understanding and working knowledge of Customer Relationship
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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