Executive - Customer Experience

Key Deliverables: Lead GenerationGenerate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship ManagementEnd to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with...

Overview: **Job Overview**: CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability. The CE will help distributor expand his business by coaching and working with the...

**Responsibilities**: - **Initiate Feedback Calls**: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback. - **Collect and Record Feedback**: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or...

**About the Role**: **Key Responsibilities**: - Handle inbound and outbound customer interactions in a professional manner - Resolve product - or service-related issues promptly and effectively - Maintain accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Escalate unresolved issues to the...

**Handle queries for clients, providing appropriate assistance** **Demonstrate patience when dealing with challenging cases** **Exhibit excellent communication and problem-solving skills** **Respond to customer queries promptly and accurately** **Resolve customer issues efficiently, effectively, and empathetically** **Follow up with customers for...

Job Title: Client Service ExecutiveLocation: HaldwaniJob Description:We are looking for a Client Service Executive to act as a key link between clients and banks. The role involves following up on client loan files, coordinating with clients and banks, and providing timely updates.Requirements:Good communication and interpersonal skillsAbility to manage and...

Roles & Responsibilities for Technical Support Executive: - Connecting with the clients and resolving their queries on call, remote desk etc. - Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity. - Helps in designing and implementing successful software implementation. - Keep tracking the user...

Job Description Key Responsibilities: - Supervise and guide a team of customer service executives in handling incidents and resolving customer queries efficiently. - Act as the first point of escalation for customer issues and ensure timely resolution. - Monitor daily operations and ensure adherence to SLA (Service Level Agreement) standards. - Analyze...

**Job Overview**: **Key Responsibilities**: - Handle inbound and outbound customer calls professionally. - Assist customers with order placement, tracking, cancellations, returns, and refunds. - Resolve customer complaints and escalate complex issues when necessary. - Provide product information and answer queries to enhance customer satisfaction. -...

About EJAAEJAA is a premium silver jewellery brand inspired by the heritage, culture, and beauty of the Himalayas. We're on a mission to take traditional designs from the mountains to the world — blending craftsmanship with modern luxury.Role OverviewWe are looking for a Customer Relationship Manager (CRM Executive) who will be the first point of contact...