Executive - Customer Experience

6 days ago


Haldwani, India Worxpertise (Edge Business Solutions Pvt. Ltd.) Full time

Job Title: Executive - Customer Experience

Location - Work From Office (WFO)
- Noida/Gurugram/Haldwani, Work From Home (WFH) also available

Nature of Engagement : Full-time or Part-time

For WFH - Laptop/Desktop with good configuration, Stable Internet connection, Headset is required.

Job Summary:
As a Customer Support Executive We're looking for individuals for handling customer queries via inbound

and outbound calls to help resolve issues or manage sales leads for products or services of top Indian

Corporates.

Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Lead Generation Process
- Converse with potential customers and identify their needs and provide clarifications to their queries on

products or services and motivate them to purchase the product or services of our clients.

Customer Support

soon as possible and thus ensure higher customer satisfaction.

Required Skills/Abilities:

- Excellent conversation skills in Hindi & English. Based on customer preference you should be bale

switch between Hindi and English with ease.
- Understanding of business writing skills
- Good command over written communication in English
- Basic Computer Knowledge with typing speed of at least 35 to 40 wpm.

Educational Qualification: Undergraduate/Graduate

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund
- Work from home

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 15/03/2025



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