Customer Service Executive

1 day ago

Haldwani, Uttarakhand, India Tata Capital Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Key Deliverables:

Lead Generation

  • Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.


Education Qualification: 

Undergraduate/Graduate in any stream. 

Commerce Graduate preferred.



Specialized job competencies:



Functional Competencies

  • Communication Skill
  • Negotiation Skill
  • Market/Industry Knowledge 
  • Analytical Skill 
  • Product Knowledge


Behavioral Competencies

  • Execution Excellence
  • Customer Centricity


Hiring Parameters:

  • Candidates from commerce graduate stream preferred.
  • Should be comfortable to move in the market.
  • Should have learning attitude.
  • Should have bike and license.
  • Good knowledge of RTO (UV) 
  • Should have Product Knowledge (UV)


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