CRM Executive

5 days ago

Haldwani, Uttarakhand, India Ejaa- Silver Jewellery Full time ₹ 2,40,000 - ₹ 4,80,000 per year

About EJAA

EJAA is a premium silver jewellery brand inspired by the heritage, culture, and beauty of the Himalayas. We're on a mission to take traditional designs from the mountains to the world — blending craftsmanship with modern luxury.

Role Overview

We are looking for a Customer Relationship Manager (CRM Executive) who will be the first point of contact for our customers and ensure a smooth experience from enquiry to delivery.

Key Responsibilities

  • Respond promptly and professionally to customer messages on Instagram, WhatsApp, and website chat.
  • Coordinate with internal teams for order processing, packaging, and dispatch.
  • Track customer orders and ensure on-time delivery.
  • Maintain follow-ups for customer satisfaction and feedback after purchase.
  • Keep records of customer interactions and resolve issues efficiently.
  • Work closely with the marketing and operations team to improve the customer experience.

Desired Skills & Qualities

  • Excellent written and verbal communication in English and Hindi.
  • Strong coordination and follow-up skills.
  • Basic knowledge of Excel / Google Sheets.
  • Familiarity with social media platforms (Instagram, WhatsApp Business, etc.).
  • Positive attitude, patience, and empathy when dealing with customers.

Experience

  • 0–2 years of experience in customer support, CRM, or e-commerce preferred.
  • Freshers with good communication skills are also welcome.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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