Customer Care Executive

2 weeks ago

Haldwani, India AlignMinds Technologies Full time

**Responsibilities**:

- **Initiate Feedback Calls**: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
- **Collect and Record Feedback**: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
- **Address Customer Concerns**: Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
- **Ensure Customer Satisfaction**: Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
- **Maintain Professionalism**: Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
- **Meet Feedback Targets**: Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
- **Report Analysis**: Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
- **Customer Relationship Building**: Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
- **Adhere to Quality Standards**: Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.

**Requirements**:

- Excellent verbal communication skills and a clear telephone voice.
- Proven experience in customer service, telemarketing, or telecalling roles preferred.
- Ability to empathize with customers and resolve issues effectively.
- Strong listening and problem-solving skills.
- Basic computer skills for data entry and CRM usage.
- Ability to work independently and manage time effectively.

Pay: ₹8,086.00 - ₹10,800.02 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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