Customer Care Executive

2 days ago

Haldwani, India AlignMinds Technologies Full time

**Responsibilities**:

- **Initiate Feedback Calls**: Proactively make outbound calls to customers who have recently purchased our products/services to solicit feedback.
- **Collect and Record Feedback**: Engage customers in meaningful conversations to gather detailed feedback about their experience. Document feedback accurately in the designated database or CRM system.
- **Address Customer Concerns**: Listen actively to customer concerns or issues raised during feedback calls. Provide basic assistance or escalate complex issues to the relevant department for resolution.
- **Ensure Customer Satisfaction**: Follow up on any unresolved customer issues to ensure a satisfactory resolution and improve overall customer satisfaction.
- **Maintain Professionalism**: Represent the company professionally and courteously during all customer interactions. Adhere to scripts or guidelines provided for consistent messaging.
- **Meet Feedback Targets**: Achieve daily/weekly/monthly targets for the number of feedback calls made and completed.
- **Report Analysis**: Collaborate with the customer service or sales team to analyze feedback trends and provide insights for product/service enhancements.
- **Customer Relationship Building**: Build rapport with customers during feedback calls to encourage future interactions and promote customer loyalty.
- **Adhere to Quality Standards**: Maintain high-quality standards in communication and feedback collection processes to uphold the company's reputation.

**Requirements**:

- Excellent verbal communication skills and a clear telephone voice.
- Proven experience in customer service, telemarketing, or telecalling roles preferred.
- Ability to empathize with customers and resolve issues effectively.
- Strong listening and problem-solving skills.
- Basic computer skills for data entry and CRM usage.
- Ability to work independently and manage time effectively.

Pay: ₹8,086.00 - ₹10,800.02 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

  • Customer Care Executive

    6 days ago

    Haldwani, India AlgoMinds Digital Full time

    **Handle queries for clients, providing appropriate assistance** **Demonstrate patience when dealing with challenging cases** **Exhibit excellent communication and problem-solving skills** **Respond to customer queries promptly and accurately** **Resolve customer issues efficiently, effectively, and empathetically** **Follow up with customers for...

  • Customer Care Executive

    2 days ago

    Haldwani, India Edunext Technologies Pvt Ltd Full time

    Roles & Responsibilities for Technical Support Executive: - Connecting with the clients and resolving their queries on call, remote desk etc. - Resolv tickets generated by the clients for their technical requests and problems to maintain the productivity. - Helps in designing and implementing successful software implementation. - Keep tracking the user...

  • Customer Care Agent

    2 weeks ago

    Haldwani, Uttarakhand, India 657dd9a0-2327-47c0-806f-63b61d04eaec Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    We are looking for executives.Job Type: Full-timePay: ₹8, ₹12,000.00 per monthWork Location: In person

  • Executive - Customer Experience

    1 week ago

    Haldwani, India Worxpertise (Edge Business Solutions Pvt. Ltd.) Full time

    Job Title: Executive - Customer Experience Location - Work From Office (WFO) - Noida/Gurugram/Haldwani, Work From Home (WFH) also available Nature of Engagement : Full-time or Part-time For WFH - Laptop/Desktop with good configuration, Stable Internet connection, Headset is required. Job Summary: As a Customer Support Executive! We're looking for...

  • Customer Service Executive

    7 days ago

    Haldwani, Uttarakhand, India Tata Capital Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Key Deliverables: Lead GenerationGenerate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship ManagementEnd to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with...

  • Sales Promoter Executive

    4 days ago

    Haldwani, India Mars Car Care Services Pvt Ltd. (3M CAR CARE) Full time

    JD for Sales We are North India Distributor of 3M India Ltd. in Automobile Sector Working with more than 70 dealerships in North India. We are family of more than 450 members professionally equipped in their respective fields. We empower our employees to take ownership of their roles and drive growth. We seek individuals who will embrace our company's...

  • Customer Sales Executive

    2 days ago

    Haldwani, India PepsiCo Full time

    Overview: **Job Overview**: CE handles single/multiple distributors ranging over different scale of business. He is the representation of PepsiCo in market who is responsible for planning, deploying and executing joint business plans and driving sustainable sales capability. The CE will help distributor expand his business by coaching and working with the...

  • Customer Service Executive

    21 hours ago

    Haldwani, Uttarakhand, India 8d70bbac-cc56-405e-af6e-352861b8dc18 Full time ₹ 96,000 - ₹ 1,92,000 per year

    Job Title: Client Service ExecutiveLocation: HaldwaniJob Description:We are looking for a Client Service Executive to act as a key link between clients and banks. The role involves following up on client loan files, coordinating with clients and banks, and providing timely updates.Requirements:Good communication and interpersonal skillsAbility to manage and...

  • Customer Support Executive

    6 days ago

    Haldwani, India AlgoMinds Digital Full time

    **About the Role**: **Key Responsibilities**: - Handle inbound and outbound customer interactions in a professional manner - Resolve product - or service-related issues promptly and effectively - Maintain accurate records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Escalate unresolved issues to the...

  • Area Service Manager

    2 weeks ago

    Haldwani, India Jio Full time

    Jio is actively looking to hire candidates for the position Area Service Manager (I&FR -Broadband), for Haldwani, Uttarakhand Key requirements are 1. Graduation and Diploma in Engineering stream. 2. Experience of 8-12 years in After sales service. Job Description 1. Establish and maintain the upkeep of service centers 2. Liaison with store manager and sales...