Customer Support Executive

6 days ago

Haldwani, India AlgoMinds Digital Full time

**About the Role**:
**Key Responsibilities**:

- Handle inbound and outbound customer interactions in a professional manner
- Resolve product
- or service-related issues promptly and effectively
- Maintain accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
- Escalate unresolved issues to the appropriate internal teams
- Provide product/service information to customers as needed
- Ensure high levels of customer satisfaction through excellent service

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices is a plus
- Excellent communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent; a bachelor's degree is a plus

**Preferred Skills**:

- Problem-solving mindset
- Ability to remain calm under pressure
- Strong attention to detail
- Fluency in [English/Hindi]

**Job Types**: Full-time, Fresher

Pay: ₹7,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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