Client Support Executive

3 days ago

Vadodara, India AIS Business Solutions Pvt Ltd Full time

**Job Description (Night Shift)**

**(Key Accountabilities)**

Strong organizational skills Highly detail-oriented

Excellent communication skills both oral and written

Comfortable working independently

Exceptional customer service skills

Thrives in a fast paced environment

Adept problem solver

Deadline driven.
- Work directly with clients to effectively manage their needs and preferences
- Obtain and process all client information and transactions
- Answer client questions or concerns in a timely, informative, and professional manner
- Calmly handle customer complaints and work to find solutions
- Seek assistance and report major problems to upper management
- Create new accounts and maintain client portfolios
- Compile and update necessary documents, contracts, etc.
- Ensure compliance with necessary specifications and regulations.
- Prospect for new clients and coordinate initial meetings
- Develop and foster growth within existing clientele
- Frequently check-in with clients to confirm their satisfaction of services provided
- Inform clients of any new available services or updates to existing ones
- Work with and report progress to Data Processing Manager
- Perform basic administrative and clerical duties as necessary
- Assist with and contribute to marketing and advertising initiatives
- Exhibit expert knowledge regarding the products and services offered
- Work according to set standards and operating procedures

**Salary**: ₹300,000.00 - ₹500,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Health insurance

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