Client Support Executive

4 days ago

Alkapuri Vadodara Gujarat, India Sinelogix Web Technologies Pvt Ltd Full time

**Requirements**:

- Previous experience in a customer service or client support role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Empathy and patience when dealing with client inquiries or complaints.
- Ability to work independently as well as part of a team.
- Proficiency in Microsoft Office and customer support software.

**Responsibilities**:

- Identify and troubleshoot client issues or concerns, offering solutions or escalating to the appropriate department if needed.
- Develop a thorough understanding of our products/services to effectively address client inquiries and provide accurate information.
- Maintain detailed records of client interactions, including inquiries, complaints, and resolutions.
- Assist in the onboarding process for new clients, providing guidance and support to ensure a smooth transition.
- Gather client feedback to identify areas for improvement in our products, services, or support processes.
- Handle client complaints or conflicts with patience and empathy, aiming for satisfactory resolution.
- Collaborate with team members and other departments to resolve complex client issues and improve support processes.
- Stay updated on product knowledge, industry trends, and best practices in client support.

Pay: From ₹10,500.00 per month

**Benefits**:

- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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