Customer Support Executive

8 hours ago

Vadodara Gujarat, India Enlighten Schola Full time

**Job Title**:Customer Support Executive
**Location**: Vadodara, Gujarat
**Salary**: Up to ₹30,000 per month
**Employment Type**: Full-Time, On-Site

**About the Role**:
**Key Responsibilities**:

- Act as the primary point of contact for existing customers, addressing queries and providing timely solutions.
- Coordinate with internal teams, including production, logistics, and sales, to resolve product delivery issues or delays.
- Monitor and track customer orders to ensure on-time and accurate delivery.
- Maintain detailed records of customer interactions, inquiries, and resolutions.
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
- Analyze and escalate unresolved issues to higher management when necessary.
- Provide feedback and suggestions to improve processes and enhance customer experiences.

**Qualifications & Requirements**:

- Minimum **2+ years of experience** in customer service, account management, or a related field.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving attitude with a focus on customer satisfaction.
- Proficiency in MS Office (Excel, Word, Outlook).
- Bachelor's degree in any field is preferred.
- Knowledge of manufacturing or industrial processes is an added advantage.

**Keywords for Job Portals**:
**Customer Support Jobs in Vadodara**, **Customer Service Executive**, **Client Relationship Manager**, **Customer Handling Jobs**, **Order Management Jobs**, **Customer Coordinator**, **Service Executive Jobs**, **Manufacturing Sector Customer Support**, **Client Management Jobs**, **After-Sales Support Executive**, **Customer Success Specialist**, **Customer Care Jobs in Gujarat**, **Product Delivery Support**, **Customer Liaison Executive**, **Vadodara Customer Service Jobs**, **Customer Handling in Manufacturing Industry**.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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