Customer Support Executive

4 days ago

Vadodara Gujarat, India Vexma Technologies Pvt Ltd Full time

**JD for Customer Support Executive**

Department: Customer Support Location: Vododara Reports To: Sales Manager / Business Development Head Employment Type: Full-Time

**Job Summary**: We are seeking a proactive and customer-oriented individual to join our team as a Customer Support Executive. This role is responsible for managing customer inquiries, preparing quotations, ensuring timely follow-ups, supporting payment collections, and delivering overall client support to ensure satisfaction and retention.

Key Responsibilities:

- Inquiry & Quotation Handling
- Understand client requirements and recommend appropriate products/services
- Prepare and share quotations in a timely and accurate manner
- Maintain quotation logs and follow up with potential clients
- Customer Follow-Ups
- Conduct regular follow-ups on shared quotations to close sales
- Maintain records of communication with prospects and clients using CRM tools
- Update clients on order status, lead times, and delivery schedules
- Payment Coordination
- Follow up with customers on pending and upcoming payments
- Coordinate with accounts/finance team to track invoices and payment confirmations
- Resolve any payment-related issues or disputes
- Customer Support & Relationship Management
- Serve as the first point of contact for customer complaints or issues
- Coordinate internally with the production and logistics teams to ensure customer requirements are met
- Ensure a high level of customer satisfaction through consistent support
- Documentation & Reporting
- Maintain organized records of inquiries, quotations, customer interactions, and payments
- Provide weekly and monthly reports on quotation status, conversions, and follow-ups

Qualifications & Skills Required:

- Bachelor’s degree in Business Administration, Marketing, or related field
- 1+ years of experience customer support roles (preferably in manufacturing, engineering, or 3D printing industries)
- Strong communication skills (written & verbal)
- Proficiency in MS Office (Excel, Word, Outlook); knowledge of CRM is a plus
- Attention to detail, time management, and problem-solving ability

Key Attributes:

- Customer-first attitude
- Professional and courteous demeanor
- Ability to handle multiple inquiries and deadlines efficiently
- Team player with a solution-oriented mindset

Pay: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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