Customer Relationship Officer

2 weeks ago

Mumbai Maharashtra, India Upstep Academy Full time

Roles and responsibilities:
- 1 Resolving general queries of parents.

2 Informing parents and managing classes in terms of cancellation or rescheduling

3 Collecting feedback from Trainers, verifying it at their end and delivering it to parents

4 RMs will be available during playing sessions and tournament time, to respond to the queries of parents.

5 Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal tournament.

6 Maintaining a list of drop-out students with reasoning.

7 Sending private messages to all the parents before the first session to inform about their role and call once the session is over.

8 Keeping a check whether the link has been posted in the group by Trainer before 30 minutes of the first session.

9 Sending ‘Feedback Form’ links to parents on the last day of course completion.

10 Sending Certificates to parents. (Operations Incharge will make certificates). Certificates will be awarded to students during the last class of course completion. RMs will distribute the certificates. It will be given to parents later.

**Qualifications**
- Minimum 1-2 years of experience in Customer Service
- Excellent Communication Skills
- 6 Days working in a week
- Shift timings (9:30pm-6:30-am weekdays, 8pm-5am Saturday, Sunday night off)

**Head Office** - Andheri East Marol Metro Station

**Company website**

**About Company**

Upstep Academy, India’s leading Chess Institute is looking to hire young and energetic talent. We are in the market since 2003 and Upstep is an established name in imparting learning & organizing inter-school chess tournaments. We are based in Mumbai and Bangalore with 40 training centers | 27 schools associated with us | 4000+ Students from Top Schools from India and 1000+ Overseas | Organized 100+ Tournaments in Mumbai and Goa.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- UK shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you ok traveling Marol Naka Andheri East ?
- What is your Current CTC ?
- Are you ok working 6 days a week ?
- Are you ok working 4pm to 1am
- Maximum we can provide 4Lpa to 4.2Lpa + Incentive are you ok with it ?

Work Location: In person

Application Deadline: 15/10/2024
Expected Start Date: 15/10/2024

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