Customer Retentions Advisor

2 weeks ago

Mumbai, India TechMahindra Full time

**Retention Specialist Responsibilities**:

- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹500,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- UK shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable with Malad (Mumbai) Location?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer retention (required)
- any BPO (required)
- International or Domestic BPO (required)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (required)
- Night Shift (required)

Willingness to travel:

- 100% (required)

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