
Customer Retentions Advisor
4 days ago
**Retention Specialist Responsibilities**:
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹500,000.00 per year
**Benefits**:
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- UK shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you comfortable with Malad (Mumbai) Location?
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer retention (required)
- any BPO (required)
- International or Domestic BPO (required)
**Language**:
- English (required)
Shift availability:
- Overnight Shift (required)
- Night Shift (required)
Willingness to travel:
- 100% (required)
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