Customer Retentions Advisor
4 days ago
About us:
Job Description for a Customer Service Role
**Responsibilities**:
- Handle outbound/inbound calls for international sales.
- Understand customer needs and offer appropriate solutions and product packages.
- Achieve monthly sales and retention targets.
- Manage customer objections and resolve queries with confidence and empathy.
- Provide a high-quality customer experience that encourages repeat business.
- Collaborate with the team to meet overall campaign performance goals.
- Stay updated with product knowledge, market trends, and competitor offerings.
**Requirements**:
- HSC with Minimum 1 year of experience in International BPO Sales/ Retention /Collection.
- Excellent communication skills.
- Must be comfortable working from the office.
- Immediate Joiner.
Shift Timings: 11 PM to 8 AM (Fixed Shift)
1 Rotational Off
Job Location: Andheri, Mumbai
**Job Type**: Full Time
Remuneration**:CTC (Fixed 3,00,000 to 4,20,000 + Shift Allowances + Incentives)**
**Job Types**: Full-time, Permanent
Pay: ₹300,000.00 - ₹420,000.00 per year
Schedule:
- Day shift
- Night shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you speak or understand any other regional language?
**Experience**:
- Sales: 1 year (required)
Work Location: In person
Expected Start Date: 01/05/2025
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