Customer Support Associate

23 hours ago

Indore, India Cenus Consulting Full time

**Job Location** - Indore (M.P.)

**Job Profile**:

- Work From Office - Customer Support Associate

( **BPO Industry-Voice /Non-Voice Process)**

**Skills Required**:

- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS

**Salary Offered: 12k-25k per month**

Feel free to contact us for any query
- Cenus Consulting
Ph.:

- +91-9713063934

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Scheme no 78, Indore - 452001, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9713063934

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