Customer Support Associate
3 days ago
**Job Location** - Indore (M.P.)
**Job Profile**:
- Work From Office - Customer Support Associate
( **BPO Industry-Voice /Non-Voice Process)**
**Skills Required**:
- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.
**Responsibilities**:
- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
**Salary Offered: 12k-25k per month**
Feel free to contact us for any query
- Cenus Consulting
Ph.:
- +91-9713063934
**Salary**: ₹12,000.00 - ₹25,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Scheme no 78, Indore - 452001, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Speak with the employer**
+91 9713063934
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